how much is delivery?

​Delivery costs £3.99 for any orders under £40. You will receive free delivery on orders over £40, this will be automatically applied at the checkout.

how long will my products take to arrive?

​We currently offer a next working day service if you order before 11:59am. This means the following: 

• If you order before 11:59am Monday-Thursday you will receive your order the next day e.g. if you order with us Wednesday at 10:55am you will receive your order Thursday.
• If you order after 12pm Monday-Wednesday you will receive your order within 2 days. E.g. if you order Tuesday at 1:30pm you will receive your order by Thursday latest.
• If you order between 12pm Thursday and 12pm Friday, you will receive your order Monday. E.g. if you order Friday at 2:30pm then you will receive your order Monday.
• If you order any time between 12pm Friday and Monday 11:59am you will receive your order Tuesday. 

Please be aware that this will be different for bank holidays. ​

how do i track my delivery?

Please use the following link to track your order https://track.dhlparcel.co.uk/​. If there is any problem in tracking your order then please contact DHL customer service on 02476 937 770. If there is still a problem then please free to contact us at [email protected]. ​

do you deliver to outside the uk?

We now only offer delivery within Great Britain, this excludes Northern Ireland and Channel Islands. If you would like to check whether we are able to ship to your address then please contact us at [email protected].​

what should i do if i am not SATISFIED with my order?

If you are not satisfied with your products then please contact us at [email protected] as we will look into this on a case-to-case bases. More detail can be found on our returns page.

what is the shelf life on your products?

Our company policy is that the goods should be sent out with at least 3 months shelf life left. If a product has less than 3 months life then we will make you aware of this in the product description and the product will likely be sold at a reduced cost.

Where are your products sourced?

All of our Cake Mixes and Posh Toppers are made in Britain. We try to source everything as locally as possible, however there are some ingredients that we have had to source internationally. 

Some of your products contain palm oil, is this sustainable?

We are RSPO certified. Ask us for our RSPO certified products.​

What do you mean when you say ‘No nasties. No compromise. Unbelievably good!’? 

There are no artificial flavours or colours in our new products. Most of our products are now free from the food additive E171. We are hoping for all products to be free from E171 very soon. 

what does 'no artificial colours or flavours' really mean?

No artificial colours or flavours means that the products contain no colourings or flavourings that are artificially synthesised, these products only contain colourings and flavourings that have been sourced from natural ingredients.

​What makes your products ‘more natural’? 

These products do not include any artificial flavours or colours. Our new Cake Mixes contain wholegrain flour and, where possible, we have used unrefined sugar. In our fruity cakes we have used real fruit pieces. 

​How are your products ‘planet friendly’? 

Our Cake Angels Cake Mixes and Posh Toppers products are packaged in recyclable paper pouches, these products are manufactured in Britain which means there are less air miles behind them reducing carbon footprint.

Is your product packaging recyclable?

Packaging recyclability information is printed on the packaging for each individual product. This can be found on the images on individual product pages.

What do you mean when you say 'made with real fruit'?

Our Raspberry & White Chocolate Cake Mix includes freeze-dried raspberry pieces. Our Posh Toppers contain fruity pieces which have been made using real fruit purees. 

​WHO CAN I CONTACT ABOUT A PRODUCT ISSUE OR ENQUIRY?

​You can email us at [email protected] with any issue you have and a member of our Technical Team will be in contact to help resolve the problem. Please provide us with your contact details and where you purchased the product from, with the batch number, so we can deal with your issue in the quickest way possible.

Alternatively, please find our list of contact numbers below: 
Email: [email protected]  
Product Enquiries: 01295 675 087
Where is my parcel? Please contact DHL on 02476937777 or our Warehouse Team on 01295 675 093
Complaints: 01295 981067

ARE YOUR CUPCAKE KITS SUITABLE FOR VEGETARIANS?

​Most of our cupcake kits are suitable for vegetarians. However, some use the natural colour “carmine” which is not suitable for vegetarians. Please see individual product pages for more information. 

​DO YOUR CUPCAKE KITS CONTAIN ANY ALCOHOL IN THE INGREDIENTS?

No, our cupcake kits do not contain any alcoholic ingredients.

DO YOUR CAKE ANGELS MARSHMALLOWS CONTAIN GLUTEN?

​​​No, our marshmallows are gluten free.

are any of your products suitable for vegans or vegetarians?

Some of our products are suitable for vegetarians and some for vegans. Please refer to each individual product page for further information on this. ​

are any of your products lactose free?

Please refer to individual product descriptions for more information.

What does the 'may also contain' statement mean?

Although these ingredients are not purposefully added to our recipe, these ingredients are used on the same manufacturing site so just to be on the safe side we need to tell you about these. 

which of your products are halAl?

Our Cake Angels Marshmallows are produced by a Halal certified supplier. Our other products may be suitable for Halal diets however, this is not currently certified. Full ingredients declarations for each of our products are available on each individual product pages.

are your products nut free?

Our site is a nut free site and we minimise the risk of cross contamination that may occur within our supply chain using nut-free suppliers where possible. Where this is not possible and the product may be exposed to nuts earlier on in the supply chain, it is stated on the product label "May contain nuts" or "Produced in a factory that handles nuts". Full details of our ingredients, including allergen details, are available on the individual product pages.

what type of payments do you accept?

We accept most debit and credit cards, you can also use Paypal.

my payment will not process at checkout, help me please?

​​If you are having problems at checkout try placing your order using a different browser.
e.g. if you got the error while using Google Chrome try another web browser for example Edge/Firefox/Opera.

You can also try checking out using PayPal as your payment method. You do not need to have a PayPal account, you can check out as a guest.

If you still have a problem then email us at [email protected] and one of our angels can help you out.

can i submit an idea for a new product/VARIANT to an existing product?

Yes, our Angels would love to hear from you! Please send over any ideas to [email protected].

still got a question THAT NEEDS ANSWERING?

Contact one of our angels at [email protected] and we are more than happy to help!